Frequently Asked Questions
Everything you need to know about the most sustainable water in the world.
What makes Boxed Water more sustainable than plastic bottles?
Our cartons are made from 92% renewable materials, including FSC-certified paper and plant-based caps. This results in a 36% lower carbon footprint compared to plastic bottles and a 43% lower footprint than aluminum cans.
Is the water purified?
Yes. Our water undergoes an 8-step purification process, including reverse osmosis, carbon filtration, and UV light treatment to ensure it is clean, crisp, and pH neutral.
Are the cartons recyclable?
Absolutely. Boxed Water cartons are 100% recyclable. You can place them in your standard curbside recycling bin, where they are processed into new paper products and building materials.
Do you offer subscription services?
Yes, we offer a flexible subscription model that allows you to save on every order. You can choose your delivery frequency and modify or cancel your subscription at any time through your account portal.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
Due to the nature of our product as a food and beverage item, we cannot accept returns. However, if your order arrives damaged or there is an issue with your delivery, please contact our support team for a replacement or refund.