Returns & Exchanges

Due to the perishable nature of our products, we do not accept returns for shipped water; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 30 days of delivery to resolve any issues with your sustainable hydration experience.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, carefully check your Boxed Water cartons for any signs of leaking, crushing, or structural damage caused during transit.

• 2.
  Document Any Issues

  If you find damaged goods, take clear photos of the affected cartons and the shipping label to help us expedite your claim.

• 3.
  Contact Support

  Email our customer care team with your order number and photo evidence to request a replacement or a refund for the damaged items.

• 4.
  Recycle Damaged Cartons

  Since we do not require the physical return of liquid goods, please empty any damaged cartons and place them in your recycling bin as per local guidelines.